Bryce Froberg, OwnerWas the candidate terminated? Are the credentials genuine? Does the work history reflect consistent growth? Are there suspicious gaps?
These are not casual inquiries. Such detailed verification is crucial to unlocking the real story behind each resume.
While standard employment screenings barely scratch the surface, delayed responses from background check providers often compromise the process, leading to uninformed hiring decisions.
If companies truly want to be thorough when vetting prospective employees, they need to take additional steps. This is where The Background Check Company (TBCC) shines.
TBCC serves more than 4,000 clients across the U.S. with a customer-first approach. Fast and reliable background checking solutions are offered for small to midsize businesses with overworked HR departments, ensuring clients can trust the quality of their new hires without straining their resources.
Our Onboarding Process Guarantees Responsive Support At Every Step, Where Clients Can Experience The System Firsthand, And Become Fully Equipped To Use It Effectively Within An Hour
“Active customer engagement, quick turnaround times and in-depth screening reports have garnered numerous positive feedback and been a crucial advantage for us in a crowded market,” says Bryce Froberg, owner.
Guaranteed Cost Savings and Efficiency
A pre-employment screening process can be chaotic for most employers, considering the difficulty in verifying a candidate’s background, compliance with legal standards and the need to balance accuracy with efficiency to fill positions in a timely manner. The Background Check Company guarantees peace of mind to its customers by taking care of every aspect of the background check process, from the start to finish.
Cost management is another major pain point it addresses, especially in high-turnover industries. With an average overall employee turnover rate of nearly 50 percent, businesses in the U.S. are significantly concerned about price points, as replacing an employee can cost up to four times their annual salary. Far more affordable solutions from The Background Check Company resolve this pain point and result in nearly 30 percent annual savings for new customers.
To enhance its customers’ operations, the company leverages cutting-edge technology, allowing for a greater focus on quality assurance. Employers have access to the right information at the right time to streamline the hiring process and boost productivity. The priority for client experience is further reflected in an intuitive and user-friendly portal, which seamlessly integrates with the existing HR tech stack, applicant tracking system (ATS) and human resource information system (HRIS).
Cultivating Safety and Cultural Compatibility
An area of weakness among companies already using background check providers is their failure to leverage the often-ignored, essential information a company like The Background Check Company can readily provide.
A case in point involves a technology service provider for elementary schools, which experienced severe repercussions due to such an oversight. Its background check package, sourced from a different company did not include a search for sex offender status. This lapse came to light when it was discovered that an employee had a record as a sex offender, leading to a breach of contract with the elementary schools and subsequent termination of the agreement.
Such instances highlight the critical role of background verification providers like The Background Check Company, which conducts in-depth consultations with every client, inquiring about their industry, the communities they serve, and the specific roles they are hiring for. This leads to recommendations for tailored checks, such as a Department of Transportation (DOT) drug test for truck drivers or a sex offender search for positions involving public interaction—to ensure a higher level of safety and compliance across various sectors.
Another striking aspect is an emphasis on cultural background verification. In addition to criminal and civil checks, the company digs deeper into the social media domain, the modern cultural hub of netizens. A company’s culture is significant in its growth trajectory, which prompts employers to seek candidates who align with their values. To this end, methods such as social media searches, driving history records, drug screenings and educational and employment verifications are used to assess an applicant’s identity and their professed achievements.
The aim is to furnish clients with the necessary clarity, preventing the costly mistake of employing someone who is unqualified or lacks the claimed experience. Any misstep not only sets the hiring process back but incurs additional costs due to misrepresented qualifications. Recognizing the gravity of this responsibility, The Background Check Company always delivers verifiable and accurate information, facilitating clients to make informed hiring decisions that support their aspirations and growth.
Structured and Streamlined Onboarding with Active Support
‘The rule of seven’ in marketing states that a prospective buyer needs to hear or see your marketing message at least seven times to make a purchase. The Background Check Company adopts a similar philosophy for internal operations, emphasizing the importance of repetition in the successful completion of tasks.
During onboarding, clients are introduced to four different ways to connect with the company. They go through a structured introduction that starts with a discovery call. This is followed by a second call featuring a video share to navigate the portal and process background checks, followed by the provision of a training video that recaps the demonstration, offering clients a constant resource.
Assuring hands-on support, clients are assisted with initial background checks to ensure they are comfortable with the software. It encourages them to collaborate on processing their hires and offering real-time assistance to avoid disrupting their productivity. This transition from initial engagement to independent client operation includes backend monitoring by the company, providing support as needed while respecting the client’s autonomy.
“Our onboarding process guarantees responsive support at every step, where clients can experience the system firsthand, and become fully equipped to use it effectively in less than an hour,” says Froberg.
This streamlined process saves new clients an average of 15 to 30 percent annually on background check costs while accelerating hiring.
Delivering on its Promises
Although the past few years have been challenging due to COVID-19, the hiring momentum among companies has remained constant. Feedback from numerous HR departments, which are often understaffed, highlights a common trend. They appreciate the simplicity of the onboarding process, competitive pricing and the level of customer service and engagement provided, all of which are crucial in supporting their recruitment efforts.
The Background Check Company checks all their boxes.
As a business services provider, TBCC believes that its responsibility is to provide a service that adds value to its clients and motivates them to stay on for the long term. This commitment is reflected in the consistent feedback from clients, who affirm that the company truly fulfills its promises, with systems operating exactly as expected.
“We have been using The Background Check Company for well over a year now, and it has lived up to what we were told during the onboarding process. The savings are undeniable, and it has been so helpful to work with an engaged support staff whenever we have a question or concern,” says Nick Streeter, director of IT, Refreshing USA, an independent automated unattended retailer with 40 locations across the U.S.
Teamwork Makes the Dream Come True
The experienced team at The Background Check Company consists of HR lawyers and subject matter experts. The in-house software developers facilitate the integration with HR technology stacks as well as assure the portal is functioning effectively. This division also excels at customizing documentation to meet client needs.
TBCC has an internal drug screening department that upholds partnerships with Labcorp, eScreen and two independent screening facilities in the U.S. This guarantees access to a wide network of labs, enabling the company to offer clients screening services conveniently located near their hiring sites. In an effort to make the hiring process as efficient as possible, it employs the best customer support and customer success team, which constitute the majority of the organization’s workforce. This team is dedicated to addressing client queries, providing additional support and conducting quality assurance, including reviewing every report for accuracy and completeness of information. All senior customer service agents and technicians are required to earn their basic Fair Credit Reporting Act certification from the National Association of Professional Background Screeners, which ensures they have a better understanding of the regulations and compliance requirements essential for conducting background checks ethically and legally.
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Active Customer Engagement, Quick Turnaround Times And In-Depth Screening Reports Have Garnered Numerous Positive Feedback And Been A Crucial Advantage For Us In A Crowded Market
A seasoned operations team is tasked with negotiating rates with various databases from which information is sourced. TBCC also oversees the integrations with these databases. Integration has been achieved with 88 percent of all counties across the U.S. This allows the quick retrieval and delivery of report results to clients, expediting the hiring process. The operations team centers on developing offerings that encourage clients to continue using the services. Its efforts involve improving turnaround times, reducing costs and ensuring that the searches meet the specific criteria required by clients for comprehensive background checks.
Broadening the Horizon with Trusted Partnerships
The future looks bright for The Background Check Company, which looks forward to enhancing its partnerships on the integration side with various HR technology platforms, including ATS, HRIS, payroll companies and fractional HR services. The goal is to broaden its network of partnerships, aiming to deliver increased value to the small to midsize business segment TBCC primarily serves.
In its quest to become the trusted name in the background check space, TBCC is dedicated to making its clients feel that their business is cared for and supported in achieving their goals. This dedication to aligning with client needs and objectives is the key to its ability to retain clients.
The Background Check Company is not just screening backgrounds, but building the foundation for trust and success in every hire, propelling businesses and their cultures toward a brighter future.
