Pivot Consulting Inc
Driving Organizational Optimization through a Collaborative Approach

Thriving in today’s highly competitive landscape is largely dependent on an organization’s transformational initiatives. This requires a solid grasp of both change management and organizational development. Pivot Consulting excels at both.

A dynamic firm with a commitment to working collaboratively with clients on their most pressing concerns and opportunities for improvement, Pivot Consulting supports companies to innovate and transform, improve effectiveness, and shift to more inclusive and diverse corporate cultures. Designing working models that leverage a client’s organizational strategy, culture, people, and processes and enable technology, it helps embrace transformation with a humancentric approach.

Recognizing the shift in the landscape caused by the pandemic, Pivot Consulting has emerged as a guiding force for organizations navigating the complexities of continuous change and adapting to hybrid working arrangements. It assists clients in building resiliency and adaptability, empowering them to grow, innovate, and meet customer expectations while prioritizing the well-being of employees.

With a combined strategic HR and change management approach to organizational development, it offers specialized services, including job evaluation, performance-based pay plan design, and organizational structure optimization. To ensure clients are working at an optimal level, Erin Flaim, Associate Partner at Pivot Consulting, notes, “Our team taps into our extensive public sector expertise, having experienced first-hand how critical organizational development is, and take the journey with them to improve results and optimize performance.” Its optimization services also include business analysis, performance management, benchmarking and metrics, Lean Six Sigma, and continuous improvement.

Understanding that every individual in a company delivers value, Pivot Consulting has created a dynamic, inclusive environment where everyone’s voice is heard and respected. The company serves as a trusted guide to unlocking the power of transformation.

“Our highly qualified team is a testament to our technical skills and deep understanding of client situations. From credentialed evaluators and certified management consultants to professionals with diverse backgrounds in HR, change management, IT, and project management, we possess a diverse skillset that our clients deeply value,” says Steven Parker, Managing Partner at Pivot Consulting.

An unwavering commitment to fostering open dialogue and collaboration with clients is what truly sets it apart.

Pivot Consulting’s expertise is well demonstrated in its longstanding partnership with a major utility client undergoing technological evolution and organizational realignment. Initially providing strategic change guidance and employee engagement on technology initiatives, support expanded to integrated change and organizational development for the client’s cultural shift, preparing them for the future and aligning employees to customer expectations.

In another instance, a large government client sought its expertise to provide guidance on an implementation model for a transformative community hub model, which encompassed education, healthcare, long-term care, and a social enterprise model of community involvement in a Canadian province. Utilizing its strategic HR and change management approach, Pivot Consulting took the lead in driving a transformational organizational change approach, efficiently managing leadership engagement, reviewing complex labor agreements, developing an operational mode, and drafting multi-party facilities and operational agreements. The magnitude of this overall client development endeavor was estimated at approximately $300 million and demonstrated Pivot Consulting’s exceptional ability to deliver excellence.

“Our team’s genuine compassion for clients fuels repeat business and cultivates enduring trusted relationships. We leverage our solid community connections and consistently build professional capital based on our diverse experiences,” says Lisa Doucette, Associate Partner at Pivot Consulting.

Its dedicated team, with vast practical expertise, excels in delivering the right service and ensures clients receive lasting, tailored results. This is in line with one of its core principles of putting the client first.

Embracing its values at every step, Pivot Consulting has emerged as a catalyst for a transformative culture shift, positioning itself at the epicenter of positive disruptive change in the business landscape.