Manage HR Magazine: Specials Magazine

Windley Ely (WE) is a premier Canadian provider of workers’ compensation and absence management services, recognized for its expertise, trusted approach, and enduring client partnerships. What began as a small, specialized workers’ compensation firm has grown into a national leader, now supporting over 550 clients across diverse industries through strong relationships and referrals. With a team of over 150 employees and offices in London, ON, Ottawa, ON, Vancouver, BC, Calgary, AB, and Montreal, QC, Windley Ely combines extensive scale with strong local expertise. Clients benefit from bilingual services and a coast-to-coast network that spans the country, ensuring consistent and reliable support nationwide. Blending Compliance, Care, and Long-term Partnership Windley Ely balances the needs of employers and employees. For employers, the company delivers compliance, consistency, risk reduction, and cost savings. From the employee’s perspective, the program provides a clear structure and expectations throughout the claims and recovery process. With WE’s strong claims management and close monitoring of recovery milestones, any deviations are identified early. This supports a safe and timely return to their pre-injury health and duties. “Rather than operating transactionally, we emphasize long-term partnerships, embedding ourselves as an extension of an employer’s team and ensuring health, safety, and claims processes are managed with care,” says Lauren Walls, Associate Director of Operations. This relationship-driven model gives employers peace of mind while freeing staff to focus on prevention and employee well-being. By acting as a buffer between employers and workers’ compensation boards, WE helps preserve positive employer– employee relationships. As a trusted partner, WE ensure all stakeholders are treated fairly and held accountable, while meeting all regulatory obligations. While employees may not always be happy with claim denials, any dissatisfaction is directed toward WE—not their employer—helping to maintain that important relationship.