Rubylyn Engstrom, Director of Operations and Business Development“We provide individuals with customized support, from helping them with activities of daily living support such as assistance with personal care, dressing and grooming, and meal preparation all the way to complex post-surgical, wound care to end-of-life support. Our company is making a difference in the wellness space by providing the support to seniors and others who require support in the comfort and safety of their own home,” says Rubylyn Engstrom, Director of Operations and Business Development at Care At Home Services.
Care At Home Services provides various services, including senior care, companion care, specialized medical care, and post-surgical support. The company’s interdisciplinary specialists, comprising on-staff and consulting physicians and clinical care experts, deliver quality care to geriatrics who choose to spend their last days comfortably at home instead of in a hospital or hospice.
While companion care involves providing seniors with emotional support and companionship during times of loneliness and social isolation, specialized medical services are geared toward end-of-life care, wound and foot care support, and chronic care support.
For corporate clients, Care At Home Services offers additional staffing solutions to deliver seamless quality care services to patients. These clients include home healthcare, long-term care facilities, retirement homes and other institutions.
When Care At Home Services receives a client referral or onboards a new client, the team books a complementary, detailed, in-home consultation with them. The process begins with a nurse case manager interacting with the patient to understand their needs and safety concerns and customize services accordingly. The patient is matched with a suitable employee or caregiver.
For instance, if a patient requires licensed practical nurses (LPNs) or caregivers for their needs, Care At Home Services matches them to a team member with the right skill level and personality for that service.
Care At Home Services has developed its processes with customer-centricity at the core. Nurse case managers provide team members with training and ongoing support to improve their customer interactions. Customer support is offered 24/7 through its call center. Clients can also get quick resolutions to their issues via text and email.
Led by Engstrom’s extensive experience in the field of private home health care, Care At Home Services has made a difference in the lives of numerous clients. The unmatched professionalism and compassion demonstrated by the team are described in the words of one of its clients, Ms. Kristina, “Just wanted to let you know that I am impressed by the way in which your firm handled my request for 7×24 LPN and RN care on during the last week of my mother’s life. The experience and compassionate nurses made the last few days of my mother’s life more comfortable, so for this I am very grateful.”
We provide individuals with full life cycle support, from helping them with basic needs like personal hygiene, dressing and grooming, and meal preparation all the way to end-of-life care
Care At Home Services encourages teamwork and collaboration among its employees, fostering a positive and vibrant culture that is reflected in its best-in-class, compassionate services. By establishing and maintaining a personal connection with its customers, Care At Home Services is set to grow and reach newer heights.
