| | November 2021MANAGEHRMAGAZINE.COM9the only solution of this type available, and there are various other products available for those who aren't as keen on using wearable technology, but are still interested in leveraging technologies for training purposes. While employers work to decrease the risk of on-the-job injury, these events still happen and claims must be processed. Submitting claims plays a large role in workers compensation, and recent events have prompted an increase in online-based claims submissions. Utilizing technology for conducting claims might in fact be even more efficient than the usual claims making process, as tools like phone applications and chatbots can actually boost productivity and efficiency for both employers and employees. There are a variety of mobile applications available which allow managers to easily report claims to carriers from anywhere, which cannot be done through the normal claims process. This not only reduces the cost of the claim, but also the lag time, making the process quicker and much more efficient for all parties involved. With technology, adjusters are able to receive pertinent information from employers immediately, which typically would not happen during this process. Utilizing these applications, helps make the claims process more streamlined, which can be especially helpful for those with more involved injuries. Quite simply, if there is a delay in filing, there is also a delay in care. The ability to make a claim online prevents lost time benefits delays and makes it easier for provider medical bills to be submitted, eliminating a common problem in this three point contact system. Having the ability to quickly and effectively communicate expectations, such as who is involved and the timeline for care, can reduce stress and anxiety for employees and help them view workers compensation as a true benefit and not a punitive process. Technology is helpful in streamlining the process, but it lacks the human touch we are accustomed to in the claims process. Enter chatbots and smart videos. They are ideal for completing simple administrative tasks, such as setting up appointments or answering easily researchable questions. Smart videos can be used to provide information to the injured worker regarding their claim status, payment and pharmacy information, and more. This not only benefits the employee, but also the adjuster, as it frees up time for them and allows their focus to be directed toward more complex matters. In summary, technology can play a significant role in boosting productivity and efficiency, but the coordination of all the moving parts of the Workers' Compensation Benefits Process is where it will have the greatest impact. From that perspective, it is critical for employers, adjusters and employees to continually workin tandem with technology to produce the best possible outcomes. Technology can play a significant role in boosting productivity and efficiency, but the coordination of all the moving parts of the Workers' Compensation Benefits Process is where it will have the greatest impact.
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