| | November 2021MANAGEHRMAGAZINE.COM19an injured worker. "We have the foresight to promptly plan, execute and deliver risk management services that surpass the traditional cookie-cutter approach," asserts Jill. "We have learned that while controlling physical hazards is important, the real driver of claims today is about whether the employee is physically able to perform the job in a safe manner. Therefore, we help HR Managers to hire accordingly through consultation and assistance with implementing key programs that we know work to help keep employees safe such as post-offer medical questionnaires, fit for duty programs, a drug free work place, and background screenings."To determine areas that need improvement for mitigating future loss and enhancing claims outcomes Prescient National utilizes data-driven analysis, including points from the adjuster's investigation. The company's team of experienced claims representatives first takes a holistic view of each claim and analyzes the accident, injury, and outside factors that could affect the outcome. Diving deep into these factors helps them determine the compensability of the claim and create a plan of action that is unique to an injured worker. This ensures appropriate treatment and a swift return to the job. Prescient National also delivers meaningful coaching to employers about engaging with injured employees and helps them implement creative `early return to work' programs that keep the injured worker active, morale high while benefiting the employer with continued production. This same data is used to forecast issues that could arise in the future. Prescient National's team of Risk Managers use the real time data to collaborate with the employer to implement or improve pre-employment and post-accident programs based on their specific challenges. "We not only offer coverage to policyholders, but we also consult with employers and help them implement the most meaningful programs for their organization that ensure the prevention of injuries," says Jill.This strong focus on hiring practices, proactive claims handling, cost containment, and customer satisfaction ultimately drives down workers' compensation premiums for the employer. In fact, Prescient National's winning strategies in loss reduction breed results that surpass the industry average. "Our claims cost 38 percent lower on average compared to the competition. We achieve this through several fundamental programs and strategies," prides Jill. A True-blue Solution ProviderTo exemplify the value proposition of Prescient National, Jill shares an instance where the company worked with an employer whose losses were out of control and they had no idea how to address it. This particular client had purchased guaranteed cost insurance--the price of which increased significantly with time. Needless to say, the product burnt a hole in the company's finances.Prescient National put together a customized holistic program that lowered the frequency and severity of their losses and provided cost effective claims handling. As a result, the client gained confidence to purchase a deductible policy reducing their year over year workers' compensation cost. They continued to increase their deductible, further reducing their program cost while assuredly taking on additional risk and having the privilege of customizing their workers' compensation programs to meet their changing requirements. In another instance, Prescient National came across a client's employee who fell at the job site, leading to a brain injury. After analyzing the situation, Prescient National's team proposed to send the employee to a world-renowned hospital for treatment. Given that the hospital was several hours away, the employee's wife--a non-English speaker-- was justifiably nervous. However, Prescient National knew that it was his best hope. "We brought together several people, including a translator, doctors, and stakeholders from the employer to make his wife comfortable and manage the situation for the benefit of the employee," Jill recalls. While the early intervention helped minimize the effects of the brain injury, the patient's career after recovery was still a concern. Due to safety reasons, the employer was unsure of bringing him back to work. However, Prescient National's risk manager and the agent were able to work with the employer and find a job more suitable for the employee. "Today, that gentleman is fully-recovered and productive, leading a normal life like any one of us. We are happy that we could collaborate with all parties, provide the best treatment available and help the injured worker get back to a normal life," says Jill. A Purview into the FutureScripting many such success stories, Prescient National's journey so far was focused on fostering business growth for clients. In parallel, the company's organic growth is a result of the dedication and passion of its skilled team and their unrivaled customer service. The team is evidently driven by creativity, deep thought, and utmost dedication in all partnerships.Looking ahead, Prescient National is focused on a controlled growth strategy to remain the experts in the nuances of workers' compensation statutes in every state and then deliver the best outcomes to injured workers and their employers. The company seeks out opportunities to help employers create unique workers' compensation programs that fit their risk appetite. Prescient National is always eager to talk with employers who want to implement policies to help their employees stay safe and reduce their workers' comp spend through effective hiring processes that take into account fitness for duty, background screening, and drug testing, among others. "As we expand, we are consistently improving our capabilities to identify the trends to ensure a safer workplace with lower claims rate and lower premium for clients," concludes Jill. We have the foresight to promptly plan, execute and deliver claims and risk management services that surpass the traditional cookie-cutter approach
< Page 9 | Page 11 >