| | DECEMBER - JANUARYMANAGEHRMAGAZINE.COM19BALANCING OPERATIONAL AGILITY AND HR POLICIESYohanes Sigit Edy Nugraha, Director of Human Resources at Sheraton Hotels & Resorts has 22 years of expertise in leading people within the hospitality industry. His journey has been shaped by dedicated learning and a commitment to excellence. Nugraha's responsibilities include retaining employees, ensuring they surpass business goals, and developing organizational culture. In an exclusive interview with Manage HR APAC, he shares his valuable insights on actively supporting individuals on their journey toward improvement and success.As a Director of Human Resources what according to you are some of the challenges that HR Leaders face in the HR industry today?In an organizational context, the HR function operates within a dynamic landscape governed by a multitude of policies and procedures. Simultaneously, operational teams often seek swift solutions, emphasizing agility in their tasks. This inherent focus on practicality occasionally creates friction, as operational priorities may diverge from established HR rules. This discrepancy leads to significant conflicts between the two groups. Hence, the most effective HR professionals are those who can establish themselves as strategic partners to operations. When operational teams require assistance from HR, the focus should be on understanding their specific needs. When HR leaders prioritize understanding and collaboration over rule enforcement, the relationship between HR and operations can thrive.While HR's strategic partnership may not always receive full acknowledgement from operational teams, HR remains steadfast in supporting operations through training and necessary resources.How do you navigate the fine line between implementing necessary HR policies and avoiding bureaucratic red tape that hinders employee productivity? As an HR leader, my primary focus remains on understanding the specific requirements of operational teams. I continually ask myself that what do they need from me, and how can I best support their success in achieving business performance goals? Yohanes Sigit Edy Nugraha, Director of Human Resources, Sheraton Jakarta Soekarno Hatta AirportBy actively engaging with operational teams, leaders can drive success while maintaining a practical balanceCXO InsightsCXO InsightsCXO Insights
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