| | APRIL - 2023MANAGEHRMAGAZINE.COM8Brandon SpringleIn MyOpinionBy Brandon Springle, Human Resources Director, Shaw IndustriesCONNECTING THE DOTS: 5 KEYS TO UNLOCK HIGH POTENTIAL PERFORMANCE IN ANYONEIn a time where we have "Quiet Quitting," "Quiet Firing," "The Great Breakup," and so many disruptive dynamics, questions continue to surface about how employers might best engage their workforce in this tumultuous season. There is no simple solution to this quandary, and many organizations have felt the impact of employee disengagement on the company's financial performance. The volatility of the market, rising variable costs, supply chain challenges, and unprecedented lingering inflation have created uncertainty across the globe. We have all witnessed massive layoffs in recent months and have either been impacted directly or because of voices amplified via social media platforms. The disappointment of unfulfilled workplace experiences presents a unique challenge for enterprise leaders and managers of people. For so long we have been focused on how we might "retain" talent. Retention is not a high enough aim anymore. We now must consider how we might unlock talent and connect to the intrinsic levers that truly drive a fulfilling career experience.What does it take to create a high-performance culture? Listed below are five specific keys that can unlock a collective contribution that will propel the quality of your organizational output and amaze your customer base. These keys enable the highest level of performance by transparently framing success, co-designing goal setting strategy, and creating an innovation friendly environment. See the keys below for additional details:1. Action Oriented Empathy ­ Model and Authentically Live out Empathy as a Value2. Alignment of Talent to Opportunity ­ Assess Strengths and Align the Best Talent to the "Right" Assignments3. Defined Expectations ­ Link Desired Outcomes to Individual, Team, and Departmental Goals4. Agility-Based Coaching ­ Continuously Assess the Landscape, and Adjust as Needed5. Accountability Framework ­ Provide System for Accountability and Clarify Consequences (Good and Bad)Action Oriented EmpathyAction oriented empathy is rooted in a deep understanding of others that leads to measurable business impacts. When leaders model active empathy, a unique opportunity is presented to engage in vulnerable discussions where fears can be addressed. This key is foundational to gathering insights that start shaping the inclusive culture we desire. When we authentically lead with empathy, we make room for psychological safety to develop in our relationships.
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