| | JULY 2024MANAGEHRMAGAZINE.COM8In MyOpinionHuman creativity has been the engine of our evolution, transforming challenges into innovations and shaping the world through art, science and technology. We have traditionally enhanced our creativity through lessons and activities. And now, with generative AI (GenAI) in our toolkit, the scale of innovation and creativity is about to expand at a pace that will be difficult to manage. Let's explore some tactics you can adopt to stay in control. The first lesson I can share is related to my experiences and journey in using GenAI over the past year. While I typically use ChatGPT as my tool of choice, there are others like Gemini from Google and Co-Pilot from Microsoft. Regardless of your GenAI tool, you must learn how to converse with it to get the best results. Here are two major lessons I have learned in this journey so far:1.While we use our natural language skills to communicate with GenAI, we need to learn how to craft our questions and structure our requests much differently than we do when talking to another human.2.Even though it is like having an infinitely knowledgeable and imaginative creative assistant, it is more like talking with the smartest seven-year-old you have ever met. To achieve the best results, you need to teach employees how to `talk' with GenAI. Crafting structured prompts is the most effective way to do this. Adopt specific frameworks and prompt templates that your teams can use over and over to create new content, analyze data, or solve complex problems. I liken GenAI to being a seven-year-old because they share the following characteristics:1.They believe they know everything, but we know their lack of worldly knowledge and experience limits their capabilities.2.You must be direct and specific with them, or you won't get the result you expect. TOP THREE LESSONS LEARNED FROM BLENDING AI INTO TALENT DEVELOPMENT PROGRAMSBy Paul Carney, EVP, Chief Human Resources Officer, Carter Bank & TrustPaul Carney
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