| | December 2020MANAGEHRMAGAZINE.COM9But even the best tools only take you so far. The success of your VILT ultimately depends on the quality of your instructors. There's an art and science to teaching virtually. Your instructors should not only be subject matter experts, they also need to understand how to leverage VILT tools to keep trainees engaged while moving them through the curriculum.3. A Hybrid Model for Leadership 101We have developed five individual curriculums and deployed around 120 learning modules for KellyConnect. We recommend the following best practices:· Employ a hybrid training model that is 70% instructor-led and 30% self-guided. · Hostup to 10 trainees for interactive sessionssuch as motivating direct reports, providing constructive feedback, and leading team meetings in virtual classrooms.Participants apply the concepts discussed to real-world situations via exercises within our learning management system. They'll roleplay a performance review or navigate through a crisis scenario, for example. They complete these A remote workplace model has significant implications for how businesses recruit, onboard, and develop talentexercises at their own pace. Many are recorded, graded by our instructors, and shared with peers in the program to solicit feedback.4. Continuous Training and Clear MetricsLeadership training doesn't end when virtual classes and exercises are completed. A crucial step is to measure the impact of your VILT and determine if changes are required or additional coaching is needed. A survey of participants will give you immediate feedback on how valuable they found your training. That can be followed by additional touchpoints over the next 90 days or so, where coaches reinforce concepts and identify knowledgegaps.These touchpoints also helpdetermine how training has impacted behavior and performance. One criticalpoint is to decide which metrics are most valuable to you. In KellyConnect's case, we look at data around customer satisfaction, call handling times, and knowledge scores. We also gather feedback on supervisor performance from both their direct reports and managers.This has allowed us to be very responsive to what happens in our call centers and deploy specialized training quickly.If you're one of the companies who've shifted successfully to remote work during this pandemic, then you might be considering a permanent work-from-home model. You can only manage that transition well if you have a comprehensive virtual leadership development strategy. The tools are out there. Take advantage of them. We hope you find our four best practices helpful.
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